Ways to Get in Touch With the QuickBooks Support Team in Under 2 Minutes

Imagine: It’s the end of the quarter, and you’re rushing to finalize your books. You run the QuickBooks software, and suddenly an error message appears on the screen – payroll data missing, transactions won’t sync, or software crashes.

This scenario is more common than you might imagine.

There can be a list of different errors that you can face with the software. This time it’s the quarter end time; next it can be the financial year closing or sharing an urgent invoice with a client.

The point is, no matter what the day is, a small hiccup with your accounting software can cause major disruptions to your business operations. Despite the fact that QuickBooks is a powerful tool for managing finances, when something goes wrong beyond expectations, then knowing the different ways through which you can get in touch with the support team is crucial.

It can be a lifesaver for your business.

In this guide, we will explore the different available options through which you can easily get in touch with the support team. Along with that, we will give you guidance about what information you should gather beforehand so that you can experience a better interaction with smooth resolution of your issues.

Table of Contents

For QuickBooks Online (Solopreneur, Simple Start, Essentials, Plus, Advanced, Accountant, Payroll, Time, Payments)

Glitches don’t care if you’re using Simple, Start or Advanced. From payroll errors to payment issues, knowing the right way to connect with the experts can save you time and frustration. Let’s look at the steps that you can follow to take help from the experts if you’re using the online version, including Solopreneur, Simple Start, Essentials, Plus, Advanced, Accountant, Payroll, Time and Payments.

First of all, sign in to your QuickBooks Online company.
Thereon, click on the (?) Help option.
Here, you can also use the QB Assistant to search for your question or query.
QB Assistant provides you different options to get the answers. Or, you can also use the search bar to find out relevant information for the topic or keyword you’re looking for.
Thereon, you will get a list of already published articles that are related to your topic to choose from.
In case you can’t find the answers to your questions, then type “Talk to Expert” in the QB assistant search bar. Thereon, you will get a list of options with accurate details through which you can easily get help from experts. You can also select Contact Us to get connected with an expert for live help.

Check the live status of an already open case:

Navigate to the settings.
Choose the Resolution Center.
Click the Product Support option.

For QuickBooks Desktop (Pro, Premier, Enterprise, Payroll, Time, Payments)

Run the QuickBooks desktop software.
Navigate to the Help menu and click on the Desktop Help/Contact Us option.
Thereon, enter the keyword or topic related to what you’re searching for.
Now, if you can’t find the information for your queries, then click on the Contact Us option. You will further be connected with an expert for help.

For QuickBooks Capital & QuickBooks Live

In order to get assistance with QuickBooks Capital or Live, then you have to sign in at these sites:

For QuickBooks Workforce

First of all, click here to sign in to your QuickBooks Workforce Account.
Now, choose the Help option.
Thereon, provide details related to the topic, keyword, or question in the search bar.
Following that, a list of articles related to your query will appear on your screen. Reading them will give you all the details about your issue.

QuickBooks Support Number & Hours

Let’s take a look towards the different available phone numbers for the customer support:

Payroll: 1-888-712-9702 (Mon–Fri, 6 AM–6 PM PT)
Payments: 1-800-558-9558 (Mon–Fri, 6 AM–6 PM PT)
Online: 1-888-829-8589 (Mon-Fri, 6 AM–3:30 PM PT)
Desktop: 1-800-446-8848 (Mon–Fri, 6 AM–6 PM PT)
Point of Sale: 1-800-348-0254 (Mon–Fri, 6 AM–6 PM PT)
Sales: 1-800-285-4854 (Mon–Fri, 6 AM–6 PM PT)
Self-Employed: 1-800-264-1981 (Mon–Fri, 6 AM–6 PM PT)

NOTE: There are various online scammers and fraudsters who claim to be the QuickBooks official support team. So, be safe and don’t fall for the words of such fake scammers.

Let’s take a look at the support hours according to the different versions of the QuickBooks software:

QuickBooks Online	1. Solopreneur 2. Simple Start 3. Essentials 4. Plus	Monday to Friday: 6 AM to 6 PM PT Saturday: 6 AM to 3 PM PT
QuickBooks Online	5. Advanced	24*7/365 days
QuickBooks Desktop	Plus (Mac, Pro, Premier)	Monday to Friday: 6 AM to 6 PM
QuickBooks Desktop	Enterprise	24*7/365 days
QuickBooks Online Accountant and ProAdvisor	Gold tier and higher	Monday to Friday: 4 AM to 8 PM Saturday: 6 AM to 3 PM Sunday: closed
	Silver tier	Monday to Friday: 6 AM to 6 PM Saturday and Sunday: closed
	Chat support	Monday to Friday: 8 AM – 9 PM ET Saturday: 9 AM to 6 PM ET.
QuickBooks Payroll	QuickBooks Online Payroll (Core, Premium, Elite)	Core – Monday to Friday, 6 AM to 6 PM PT. Premium, Elite – 24*7/365 days
	QuickBooks Desktop Payroll	Basic, Enhanced, or Standard, Monday to Friday: 6 AM to 6 PM PT Assisted Payroll, 24*7/365 days
	QuickBooks Workforce	Chat available from Monday to Friday, 6 AM to 6 PM PT.
	QuickBooks Time	Monday to Friday, 6 AM to 6 PM PT

Tips for Getting Faster QuickBooks Help & Support

Let us show you some of the effective and practical ways that you can follow and implement during the support process, which will allow you to avail yourself of help faster and more efficiently.

Before reaching out to the support team, make sure to keep your company ID, subscription plans, and contact details ready.
Attach error screenshots. It will allow the technicians to better understand your issue.
If you’re facing any particular error code, then note down the exact error number before connecting with the experts.
Use live chat to get instant replies to your queries.
Always call the experts during the off-peak hours. This will lead to shorter wait times.
Join the community forums. From there, you can get quick responses to your queries from other users.

Conclusion

Knowing the right way and approach to get in touch with the customer service team is a time-saving hack, especially when you’re stuck with complex errors or issues. We hope that you’re going to bookmark this blog on your browser and save it for future situations as well. By following these tips, you can efficiently resolve any queries or issues that you may encounter with the QuickBooks software. Remember to utilize all the available resources to ensure a smooth and efficient support experience.