How to Fix QuickBooks Crashes When Sending Emails

Does QuickBooks break whenever you attempt to send an email? If so, you might be frustrated. You know how important it is to maintain things smoothly if you depend on QuickBooks to manage your company’s finances. Disruption and stress are inevitable outcomes of error encounters, particularly when dealing with critical functionality like email. This crash can significantly impact your productivity, whether you’re sending statements, reports, or invoices via email.

Many QB users often encounter QuickBooks crashes when sending an email error, which typically occurs as a result of incompatibilities with email configurations, outdated software, or corrupted data.

Rest assured, though! Don’t be alarmed. If you’re facing the same error and seeking assistance, this blog is the perfect place for you. In this blog, we will cover the detailed step-by-step instructions that you can follow to easily fix the error.

Table of Contents

A Quick Glimpse About QuickBooks Crashes When Sending Email Error

One of the most annoying problems that QuickBooks users face is the “QuickBooks Crashes When Sending Email” error. Think about the consequences if QuickBooks suddenly crashed or stopped down just as you were about to deliver a critical invoice or financial report to a client. This is bad for company operations since it messes with your workflow and might cause communication delays.

There are typically a number of root causes associated with this problem. Most often, problems arise because of incompatibilities between QuickBooks and other programs, out-of-date software, or damaged QuickBooks files. When you try to send an email from QuickBooks, it could crash. This is particularly common with third-party email programs and wrong email settings.

Fortunately, with the correct troubleshooting methods, this issue is usually fixed, even though it can be unpleasant. You can usually fix the problem by updating software, changing email settings, or checking file integrity. Here we’ll go over each of these possible reasons and how to fix QuickBooks in a straightforward and practical way. Put an end to email outages and get your company back up and running.

Possible Causes Behind QuickBooks Crashes When Sending Email Error

In order to deal with the error more effectively, it’s important to understand the possible causes behind it. This will help the users to identify the possible causes behind the error and fix the common problems.

Here are some possible causes behind the error, due to which you may face QB crashes when sending an email:

Incorrect Email Settings: QuickBooks may crash if the email settings are incorrect, making it difficult to send emails.
Outdated QuickBooks Version: Running an outdated version of QuickBooks can lead to compatibility issues, especially with newer email clients or operating systems.
Outdated Email Client: QuickBooks may not work properly if your email client, such as Outlook or Gmail, is out of date.
Damaged QuickBooks Files: Corrupted or damaged QuickBooks files, such as company files or template files, may lead to instability when trying to send emails.
Firewall or Antivirus Interference: Sometimes, firewall or antivirus software blocks QuickBooks from sending emails, thinking it’s a security risk.
Incorrect SMTP Settings: When QuickBooks configures the SMTP (Simple Mail Transfer Protocol) settings incorrectly, email sending errors frequently occur.
Conflicts with Other Installed Software: Certain third-party software programs installed on your computer can interfere with QuickBooks and cause it to crash when sending an email.
Windows User Account Control (UAC) Settings: If UAC settings on your system are too strict, QuickBooks may not have the necessary permissions to send emails.
Damaged Microsoft Outlook Profile: If you use Outlook for emailing and have a corrupted Outlook profile, QuickBooks may crash.
Too Large Email Attachments: Sending emails with large attachments may overwhelm QuickBooks, leading to a crash, especially if the system’s resources are low.

Identifying these issues can help you narrow down the cause of the problem and implement the right solutions to resolve it.

Solutions to Fix QuickBooks Crashes When Sending Email Error

Having determined what might be behind the “QuickBooks Crashes When Sending Email” problem, we can move on to investigating workable fixes. If you’re having issues with QuickBooks not working properly while sending emails, take these steps to fix the problem.

Solution 1. Update the Software to the Latest Release

Outdated QuickBooks versions often lead to compatibility issues, causing crashes when sending emails. Ensuring you’re using the latest version of QuickBooks can resolve many errors.

Open QuickBooks and go to the Help menu.
Select Update QuickBooks.
Click Update Now and choose Get Updates.
Once the update is complete, restart QuickBooks to apply the changes.

Solution 2. Check and Reconfigure Your Email Settings

In many cases, the problem stems from incorrectly set up email preferences. Making sure your QuickBooks email settings are accurate is essential for trouble-free email sending.

Get QuickBooks started by navigating to the Edit menu.
Press on Send Forms after choosing Preferences.
To check your email preferences, go to the My Preferences tab.
Make sure you’re using the right port and encryption type in the SMTP settings if you’re using an SMTP server.
Sending a test email is a good way to make sure the email feature is working properly after fixing an issue.

Solution 3. Repair QuickBooks Installation

Corrupt or damaged QuickBooks files can cause crashes while sending emails. Fixing corrupted files during QuickBooks installation is one way to fix this problem.

Select Programs and Features from the Control Panel.
Choose QuickBooks from the list, then click the Uninstall/Change button.
Pick Repair from the menu that pops up, and then do as instructed.
After the repair is complete, restart QuickBooks to see if the issue has gone away.

Solution 4. Disable Antivirus or Firewall Temporarily

QuickBooks may not be able to send emails if you have firewall or antivirus software installed. To see if your firewall or antivirus is the culprit, temporarily disable it.

You may access your antivirus program by right-clicking on its icon in the system tray.
To temporarily disable protection, choose Disable or Turn Off.
Launch QuickBooks and see if it sends an email.
You can re-enable your antivirus or firewall protection after adding QuickBooks to the exception list if it works.

Conclusion

Finally, if you’re having problems with QuickBooks crashing while sending emails, don’t worry—there are typically solutions that can fix the issue. You can restore QuickBooks’s seamless operation by updating your software, verifying and adjusting your email settings, fixing damaged files, or temporarily disabling your antivirus or firewall.

Finding the cause is crucial; these solutions will restore email sending. If the problem continues, it could be necessary to seek assistance from Official support or a technical specialist. Get a handle on the situation and fix the email problem immediately so it doesn’t hinder your business.