Troubleshooting Made Easy: Fix QuickBooks PS060 in Minutes

The reliability of your accounting software is crucial to the efficient operation of your company, and QuickBooks is the go-to option for many. When, however, an unexpected problem arises and stops your progress, what then?

QuickBooks error PS060 is a payroll update fault that can pop up out of nowhere, even when everything appears to be working well. It’s a frustrating issue. This error message usually indicates that there is a difficulty with your payroll subscription, that your software is obsolete, or that there is a problem with connectivity. This error message can cause unexpected disruptions.

When you see Error PS060 when processing payroll, there’s no need to freak out. Resolving it doesn’t necessitate extensive technical expertise or a ton of troubleshooting time, which is excellent news. With just a few simple steps, you can get your system up and running again and process payroll without any issues.

To help you identify and resolve QuickBooks Error PS060, we have compiled a list of simple yet effective solutions in this blog post. These pointers will be helpful whether you’re an experienced QuickBooks user or just starting off. Let’s dive straight in and restore your QuickBooks functionality without any interruptions!

A Brief About QuickBooks Error PS060

Error PS060 in QuickBooks pertains to payroll services and is usually accompanied by the following messages: “Error PS060: There was a problem connecting to the payroll service” or “Error PS060: QuickBooks Payroll subscription needs to be updated.” This error basically signifies a failure in communication between your QuickBooks software and Intuit’s payroll servers, which hinders your ability to process payroll or download required payroll updates.

If you’re trying to set up payroll for the first time, run regular payroll, download tax tables or forms, update QuickBooks, or any of a number of other payroll-related tasks, you might see this problem.

This issue is so annoying because it can appear out of nowhere and persist even after you try processing payroll multiple times (even if your payroll services were working fine before).

QuickBooks Error PS060: What Could Be Causing It?

To apply the right fix, you must first understand what causes Error PS060. The cause of this problem usually has something to do with the software configuration, subscription status, or connectivity.

1. Issues with Your Internet Connection: A constant internet connection is necessary for QuickBooks payroll services to connect to Intuit’s server infrastructure. Proper synchronization is essential to avoid the PS060 problem, which can be caused by weak, unreliable, or interrupted internet connections.
2. Incompatible Software: Issues with compatibility with modern payroll providers can arise when using an outdated version of QuickBooks. You might not be able to use the most up-to-date payroll features in earlier versions of Intuit’s software because the company is always updating it to keep its online services running smoothly.
3. Problems with Payroll Subscriptions: One of the most typical reasons for Error PS060 to occur is a payroll subscription that is either inactive, expired, or not registered correctly. You won’t be able to use the payroll service if your subscription information isn’t right or has expired.
4. The System Date and Time Are Incorrect: When validating security certificates, among other things, QuickBooks makes use of your computer’s date and time settings. An incorrect system time might cause the failure of secure connections, which can lead to the PS060 error.
5. Interference from Firewalls or Security Software: The essential data exchange for payroll processing can be hindered if firewall or security software settings are too restrictive and QuickBooks is unable to establish connections with Intuit’s payroll servers.
6. Troubleshooting QuickBooks Installation Issues: Problems with communicating with payroll servers can occur if files necessary for payroll operation are damaged as a result of incorrect shutdowns, system crashes, or other program incompatibilities.
7. The Use of Incorrect Login Information: When you try to access payroll functions in Intuit or use the wrong login information for the payroll service, it can block proper authentication and cause the PS060 error.

Effective Solutions to Fix QuickBooks Error PS060

Let’s take a look at the effective solutions that you can follow to resolve the PS060 error hassle-free and instantly.

Solution 1. Verify The Internet Connection

When connecting to Intuit’s payroll servers, QuickBooks requires a constant internet connection. Connection problems often cause Error PS060 because the software cannot obtain critical payroll data.

1. To make sure your internet connection is functioning correctly, open a web browser and visit many websites.
2. To be sure your connection can handle QuickBooks Online, use a speed test tool like speedtest.net or fast.com.
3. To restart your modem and router, disconnect them from the power source for 30 seconds, then reconnect them and let them reboot completely.
4. You can try accessing payroll services again once you restart QuickBooks and make sure your connection is stable.

Solution 2. Update the Software to the Recent Version

Using outdated software often causes payroll connectivity troubles. Intuit fixes known issues and makes sure QuickBooks is compatible with its payroll services by updating it frequently.

1. Prior to starting the update process, make sure QuickBooks is fully closed and close any open windows.
2. Press “Help” in QuickBooks, then choose “Update QuickBooks Desktop” to launch the update tool. Once completed, please relaunch QuickBooks.
3. Make sure “Automatic Update” is checked in the “Options” page so that important updates are automatically downloaded in the future.
4. Navigate to the “Update Now” section, where you can install “Payroll Updates” and any other updates that are available.
5. For the most recent QuickBooks fixes and upgrades, click “Get Updates” to start the download.
6. After the download completes, QuickBooks will prompt you to install the updates. Do not interrupt the installation; instead, follow the on-screen prompts to finish the process.
7. To verify the resolution of Error PS060, reopen QuickBooks and attempt to access the payroll services.

Solution 3. Verify the Payroll Subscription

The most common reason for getting Error PS060 is a payroll subscription that has either expired or isn’t set up correctly. You may easily fix this error by making sure your subscription is active and connected to your QuickBooks account correctly.

1. Launch QuickBooks, navigate to the “Employees” menu, pick “My Payroll Service,” and finally, click on “Account/Billing Information” to see the details of your current membership.
2. Check that the payroll subscription you have is still active and hasn’t lapsed. On this screen, you should be able to see the status clearly.
3. To renew your subscription, which can involve visiting the QuickBooks website or calling Intuit’s billing department, follow the on-screen instructions if it seems to have expired.
4. By examining the service key information in the subscription data, you can verify that the payroll subscription is properly linked to your QuickBooks company file.
5. Please confirm your subscription status by logging into your Intuit account online at quickbooks.intuit.com and going to the “Account & Settings” area.
6. Get in touch with QuickBooks Support if you notice any inconsistencies between your online account details and the data stored in your QuickBooks program.
7. Go to “Employees” > “Get Payroll Updates” in QuickBooks Desktop to update your subscription details and download the most recent payroll update.
8. You can try accessing payroll functions again once you restart QuickBooks and make sure your subscription is active and correctly configured.

Solution 4. Make a Fresh Windows Administrator Account

At times, QuickBooks may encounter difficulties while attempting to connect to internet services due to issues with Windows user accounts. You can circumvent these issues by creating and utilizing a new administrator account.

1. Ensure you completely close QuickBooks before making any changes to user accounts.
2. You can either go to the Windows Control Panel and pick “User Accounts” or type “Add a user” into the Windows search box.
3. “Manage another account” or “Add a new user in PC settings” are the options to choose from, based on the version of Windows you’re using.
4. Just click “Add a user” or “Add someone else to this PC” and then follow the on-screen instructions to set up a new account.
5. Once created, you can change the account type to “Administrator” in the user’s properties or settings.
6. Switch to the administrator account you just made and sign out of your present Windows account.
7. Launch the current installation of QuickBooks or install it on this new user account if needed.
8. To check if the new user account has fixed Error PS060, try accessing the payroll features again.

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Conclusion

QuickBooks Error PS060 is really only a small detour when you know what you’re doing. Whether the problem is caused by an out-of-date piece of software, an expired payroll subscription, or a connection problem, each of the solutions provided above provides a fast and effective approach to fix it.

You can get payroll up and running again without calling in the pros if you just take a few minutes to follow these easy troubleshooting steps. To avoid this mistake in the future, be sure to stay updated and constantly check your subscription status.

Put your worries about the payroll process to rest and keep your company moving ahead with these helpful hints. Allow QuickBooks to effortlessly manage all the tedious tasks!